Kinora
Empowering Communities: Building an Accessible Hub for Disability Support
Web
The Challenge
Integrating three distinct platforms—a web app, Discourse forum, and external marketplace—while ensuring a seamless Single Sign-On (SSO) experience across all services. Accessibility remained a top priority to serve the disabled community effectively.
The Approach
Platform Unification
We brought together multiple platforms, ensuring smooth transitions between each service while maintaining a unified user experience.
Single Sign-On Integration
Overcame the challenge of SSO by implementing a solution that allowed users to move freely across the platform without re-authentication.
Accessibility by Design
Leveraged accessibility tools like UserWay and adhered to best practices, ensuring the entire platform was accessible to all users.
User Feedback-Driven Evolution
Actively incorporated feedback from the community forum to continuously enhance the user experience, including recently reworking the sign-up process for smoother onboarding.
Outcome
Widespread Adoption
Approaching 10,000 users in Australia over three years, with active daily engagement across the platform.
User-Centric Improvements
Continuous improvements driven by real user feedback, with recent updates such as a streamlined sign-up process.
Seamless User Experience
Successfully integrated multiple platforms with a unified SSO, creating a smooth and accessible experience for the disabled community.
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