Artificial Intelligence Consultancy

CTOs, Product Leaders, and Operations Directors

What You Get

What's Included in Our Artificial Intelligence Consultancy

Key deliverable

RAG System Development

Build Retrieval-Augmented Generation systems that ground AI responses in your proprietary data, eliminating hallucinations and ensuring accurate, contextual answers from documents, databases, and knowledge bases.

  • Document ingestion pipeline processing PDFs, Word docs, spreadsheets, wikis, and web pages with intelligent chunking strategies optimized for semantic retrieval
  • Vector database implementation using Pinecone, Weaviate, Qdrant, or Milvus for fast semantic search across millions of document chunks
  • Hybrid search combining semantic similarity (vector search) with keyword matching (BM25) and intelligent reranking for optimal retrieval accuracy
  • Context-aware retrieval using metadata filtering, query expansion, and relevance scoring to surface the most pertinent information
Key deliverable

Autonomous AI Agents

Create autonomous AI agents powered by LangChain, LlamaIndex, or custom frameworks that reason, plan, use tools, and execute complex multi-step workflows without human intervention.

  • Agent architecture design with reasoning loops (ReAct, Plan-and-Execute), planning capabilities, memory systems, and tool use for complex task decomposition and execution
  • Function calling integration enabling agents to interact with APIs, databases, email, calendars, CRMs, and business systems to take actions autonomously
  • Multi-agent orchestration where specialized agents collaborate—researcher agent gathers data, analyst agent interprets findings, writer agent generates reports
  • Guardrails and safety mechanisms including output validation, cost limits, approval workflows for high-stakes decisions, and fallback to human review
Key deliverable

Intelligent Chatbots & Conversational AI

Build intelligent conversational interfaces powered by GPT-4o, Claude Opus 4, Gemini 2.0, or Llama 3.3 that understand context, answer questions from your knowledge base using RAG, and handle customer interactions naturally.

  • LLM-powered conversations with natural, context-aware dialogues understanding user intent, maintaining conversation history, and responding in consistent brand voice
  • Knowledge base integration grounding responses in your documentation, FAQs, product information, and policies using RAG for accurate, current answers with source citations
  • Multi-channel deployment across website chat widgets, mobile apps, WhatsApp Business, Facebook Messenger, Slack, Microsoft Teams, SMS, or voice systems
  • System integrations with CRM (Salesforce, HubSpot), support systems (Zendesk, Intercom), databases, and APIs enabling chatbots to complete tasks like order tracking and appointment scheduling
Key deliverable

Voice AI & Call Agents

Develop voice-enabled AI agents that handle phone calls, understand natural speech using speech-to-text, process with LLMs, and provide personalized responses via text-to-speech with sub-1-second latency.

  • Voice AI integration using speech-to-text (Deepgram, AssemblyAI, OpenAI Whisper), LLMs for understanding and reasoning, and text-to-speech (ElevenLabs, OpenAI TTS) for natural conversations
  • Natural dialogue handling interruptions, clarifications, multi-turn conversations, and natural speech patterns (um, uh, pauses) just like human agents
  • Phone system integration with Twilio, Vonage, Plivo, or custom telephony for call routing, IVR replacement, voicemail handling, recording, and seamless transfer to humans
  • CRM and system access during calls—looking up account information, creating tickets, scheduling appointments, processing orders via API integrations
Key deliverable

Vector Database & Embedding Infrastructure

Implement production-grade vector database infrastructure for semantic search, similarity matching, and AI-powered information retrieval at scale across millions of documents or data points.

  • Vector database selection and deployment—Pinecone (managed, scalable), Weaviate (open-source, flexible), Qdrant (high-performance), Milvus (enterprise-grade), or Chroma (lightweight)
  • Embedding model optimization choosing OpenAI text-embedding-3-large, Cohere embeddings, open-source alternatives like BGE or E5, or fine-tuned domain-specific embeddings
  • Indexing strategy design with HNSW, IVF, or product quantization for optimal balance of retrieval speed, accuracy, and storage efficiency at scale
  • Metadata management and filtering enabling structured queries combined with semantic search (e.g., 'find contracts from 2024 related to data privacy')
Key deliverable

Custom Model Fine-Tuning

Fine-tune smaller, efficient LLMs on your domain-specific data for superior performance, 40-70% lower costs, and 2-5x faster responses compared to general-purpose large models.

  • Model selection for fine-tuning—Llama 3.3 (8B, 70B), Mistral 7B, Qwen 2.5, or Phi-3 balancing performance, speed, and resource requirements for your use case
  • Training data preparation curating high-quality examples from your documents, conversations, and workflows formatted for supervised fine-tuning or preference tuning (RLHF, DPO)
  • Fine-tuning execution using LoRA (Low-Rank Adaptation) or QLoRA for parameter-efficient training, reducing compute requirements by 60-90% compared to full fine-tuning
  • Evaluation framework comparing fine-tuned model performance against base models and GPT-4 using accuracy, relevance, and task-specific metrics on held-out test sets
Key deliverable

Private & Secure AI Deployment

Deploy AI models on your private infrastructure (AWS, Azure, GCP, or on-premise) for complete data control, regulatory compliance, and zero data leakage to third-party APIs—meeting HIPAA, GDPR, SOC 2, ITAR requirements.

  • Private model hosting on AWS Bedrock, Azure AI Studio, Google Vertex AI, or self-hosted Kubernetes infrastructure for complete data sovereignty and control
  • Open-source model deployment running Llama 3.3, Mistral, Qwen, or custom fine-tuned models with no external API dependencies, per-request costs, or rate limits
  • Compliance and security architecture meeting HIPAA, GDPR, SOC 2, FedRAMP, ITAR, or industry-specific requirements with data residency guarantees, encryption, and audit trails
  • Hybrid deployment strategies combining private models for sensitive operations with cloud APIs for non-sensitive tasks, optimizing cost, performance, and flexibility
Key deliverable

AI Integration & System Connectivity

Seamlessly integrate AI into your existing applications, databases, CRMs, support systems, and business tools—connecting to 100+ popular platforms or custom APIs via REST, webhooks, or SDKs.

  • API and system integration connecting AI to your databases (PostgreSQL, MongoDB, Snowflake), CRM (Salesforce, HubSpot), support systems (Zendesk, Intercom), Slack, Microsoft Teams, or custom apps
  • User interface development building chat interfaces, search UIs, admin dashboards for monitoring, feedback collection mechanisms, and analytics views for continuous improvement
  • Real-time data synchronization ensuring AI has access to current information from all connected systems with automated updates and two-way data flows
  • Authentication and access control implementing secure OAuth 2.0, API key management, role-based permissions, and audit logging for all AI system interactions
Key deliverable

Team Training & Knowledge Transfer

Train your team to operate, maintain, and expand AI systems independently with hands-on workshops, comprehensive documentation, troubleshooting guides, and prompt engineering best practices—no AI specialists required.

  • Hands-on training workshops teaching operations team how to monitor dashboards, review exceptions, refine prompts, add documents to knowledge base, and handle routine maintenance tasks
  • Comprehensive documentation including technical architecture docs, operational runbooks, troubleshooting guides, API reference, prompt libraries, and best practices
  • Prompt engineering training showing team how to optimize AI responses through prompt refinement, few-shot examples, chain-of-thought reasoning, and structured output formats
  • Responsible AI practices implementing bias testing, explainability mechanisms, privacy protection, content filtering, ethical usage guidelines, and compliance procedures
Our Process

From Discovery to Delivery

A proven approach to strategic planning

Identify high-value AI use cases and validate technical readiness
01

Discovery & AI Readiness Assessment • 1 week

Identify high-value AI use cases and validate technical readiness

Deliverable: AI Strategy Document with prioritized use cases, technical architecture recommendation, ROI projections, and phased implementation roadmap

View Details
Design AI system architecture and select optimal technology stack
02
Build AI system and integrate with your data and applications
03
Validate AI accuracy, performance, security, and user experience
04
Deploy to production and train your team to operate and maintain AI system
05
Improve performance and scale AI capabilities based on usage data
06

Why Trust StepInsight for Artificial Intelligence Consultancy

Experience

  • 10+ years implementing AI and machine learning solutions across 18 industries including SaaS, healthcare, finance, e-commerce, and enterprise software
  • 200+ AI implementations delivered including RAG systems, AI agents, fine-tuned models, vector databases, and intelligent automation workflows
  • Certified experts in GPT-4o (OpenAI), Claude Opus 4 (Anthropic), Gemini 2.0 (Google), Llama 3.3 (Meta), Mistral, and emerging LLM models
  • Partnered with companies from 5-person startups through Fortune 500 enterprises implementing production-ready AI at scale
  • Global delivery experience across US, Australia, Europe with offices in Sydney, Austin, and Brussels

Expertise

  • Latest LLM models and APIs: GPT-4o, Claude Opus 4, Gemini 2.0 Advanced, Llama 3.3 (8B/70B), Mistral Large, Qwen 2.5, and Phi-3 with expertise in model selection, prompt engineering, and function calling
  • RAG architecture design using LangChain, LlamaIndex, and Haystack with hybrid search, reranking (Cohere, Cross-Encoders), query optimization, and context management for 90-95% accuracy
  • Vector database implementation: Pinecone (managed), Weaviate (flexible), Qdrant (high-performance), Milvus (enterprise), Chroma (lightweight) with embedding optimization and similarity search tuning
  • AI agent frameworks: LangChain agents with tool use, LlamaIndex workflows, multi-agent systems with ReAct/Plan-and-Execute patterns, and custom orchestration for complex reasoning
  • Fine-tuning and optimization: LoRA/QLoRA for parameter-efficient training, model quantization (4-bit, 8-bit), vLLM/TGI for fast inference, and domain-specific model adaptation
  • Private deployment: AWS Bedrock, Azure AI Studio, Google Vertex AI, self-hosted Kubernetes, on-premise infrastructure with security controls, cost optimization, and compliance (HIPAA, SOC 2, GDPR)

Authority

  • Featured speakers at AI, machine learning, and software architecture conferences across 3 continents
  • Technical advisors to AI startups and venture capital firms on LLM product strategy and implementation
  • Contributors to open-source AI projects including LangChain, LlamaIndex, and vector database ecosystems
  • Clutch-verified with 4.9/5 rating across 50+ client reviews for AI and software development excellence
  • Member of AI professional communities including AI Infrastructure Alliance, MLOps Community, and LangChain Ecosystem

Ready to start your project?

Let's talk custom software and build something remarkable together.

Custom Artificial Intelligence Consultancy vs. Off-the-Shelf Solutions

See how our approach transforms outcomes

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AI-powered RAG system surfaces accurate answers from all documents in seconds with source citations, reducing search time by 70-85%

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Employees spend 10-20 hours per week searching documents, emailing colleagues, or recreating work that exists somewhere in your systems

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Semantic search and RAG deliver 90-95% accurate responses grounded in your actual data, understanding context and intent

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Keyword search returns hundreds of irrelevant results, chatbots give generic responses, or answers are inconsistent across team members

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AI handles 60-80% of routine inquiries instantly 24/7, human agents focus on complex issues, average response time under 30 seconds

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Support tickets take 12-48 hours for first response, customers frustrated by wait times, team overwhelmed during peak periods

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AI scales instantly to handle 10x or 100x query volume with same infrastructure, no additional staff needed for growth

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Growing support volume, user base, or content requires proportional increase in headcount—doubling users means doubling support team

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AI-powered answers cost $0.01-$0.10 per query (cloud APIs) or near-zero with private deployment after initial setup

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Manual support costs $15-$40 per ticket, knowledge work costs $40-$80 per hour of employee time spent searching

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Private deployment on your infrastructure with Llama, Mistral, or fine-tuned models ensures zero data leakage and full compliance (HIPAA, GDPR, SOC 2)

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Using consumer AI tools (ChatGPT) sends sensitive data to third parties, violates compliance, or is blocked by security policies

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RAG grounds AI in your documents and fine-tuned models learn your specific language, delivering responses tailored to your business context

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Generic AI tools don't understand your terminology, processes, or domain expertise, requiring extensive manual guidance or correction

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Production-ready AI system deployed in 6-12 weeks using proven architectures, latest models, and battle-tested frameworks

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Building AI in-house takes 6-12 months of data science hiring, experimentation, architecture decisions, and production hardening

Frequently Asked Questions About Artificial Intelligence Consultancy

AI consultancy helps you identify high‑value AI use cases, design the right architecture, and implement solutions using models like GPT‑4‑class LLMs, RAG, and agents. Instead of experimenting in the dark, you get a partner who can turn your data, workflows, and systems into production-ready AI capabilities that unlock knowledge, automate work, and power new product features.

Hire a consultant when you need results in weeks, don’t yet have deep AI/ML expertise, or want to validate ROI before committing to permanent hires. Build in-house when AI is core to your product, you’ll run many AI initiatives continuously, and you can justify the time and budget to recruit, onboard, and retain a dedicated team.

Costs depend on scope and complexity. A focused proof of concept is often comparable to a short engineering project, while a full production RAG system or multi-agent setup is closer to a multi-month build. We size work around clear business outcomes so you can compare investment against expected time savings, risk reduction, or revenue impact.

You receive a prioritized AI roadmap, architecture diagrams, and a production-ready implementation—such as a RAG knowledge assistant, AI search, or workflow automation—integrated with your systems. We also provide monitoring, basic analytics, runbooks, and training so your team understands how the solution works, how to operate it day to day, and how to extend it safely.

Simple pilots or prototypes often take 4–6 weeks from discovery to live test with real users or data. More complex systems with multiple integrations, stricter compliance, or custom workflows can extend to 8–12 weeks or more. We structure projects into clear phases so you see value early and can adjust priorities as you learn.

We focus on practical, maintainable systems rather than one‑off demos. That means starting from measurable business goals, choosing technology that fits your stack and risk profile, and designing for observability and operations from day one. Our team has shipped AI in real products, so we balance innovation with reliability, governance, and long‑term ownership by your team.

RAG combines an LLM with a search step over your own data, so the model answers using current, domain-specific information rather than only its training. This improves accuracy, controls what the system can talk about, and reduces hallucinations. It’s ideal for knowledge bases, support, internal search, and any scenario where your proprietary content matters.

Vector databases store embeddings—numerical representations of text, images, or other data—so you can find semantically similar items efficiently. They power RAG and recommendation use cases. The “right” option depends on scale, budget, and stack: managed services are great for speed to value; self‑hosted options suit teams with stricter control and infrastructure preferences.

AI agents are systems where models can plan multi‑step actions, call tools or APIs, and react to intermediate results. They’re useful when a single prompt isn’t enough: complex workflows, data fetching, or conditional decisions. We recommend agents when tasks are structured and high-value, and we constrain them carefully to keep behavior safe and predictable.

Cloud APIs are usually faster to start with, lower maintenance, and offer access to the latest frontier models. Private or self‑hosted deployment makes sense when you have strict data residency, regulatory, or cost-control requirements. We often begin with secure cloud deployment, then evaluate private options once value is proven and constraints are clearly understood.

Prompt engineering shapes how you ask the model questions and how you structure context; it’s fast to iterate and often enough for many use cases. Fine‑tuning changes the model’s weights using your examples, making it better at specific formats or domains. Fine‑tuning is more powerful but requires more data, testing, and governance.

Yes. Most implementations connect AI components to your existing tools via APIs, webhooks, or message queues. We typically integrate with CRMs, ticketing tools, document stores, data warehouses, and internal services, ensuring permissions and audit trails are respected. The goal is to enhance current workflows, not force you to replace your entire stack.

We treat AI like any other sensitive system: strict access control, encryption in transit and at rest, logging, and environment isolation as needed. We also control what data is sent to models, apply content filters, and design human‑in‑the‑loop for higher‑risk actions. Architecture choices are guided by your compliance, residency, and regulatory requirements.

Any organization with knowledge work, repetitive decision-making, or heavy customer communication can benefit. We see strong results in professional services, SaaS, financial services, healthcare, education, and operations-heavy businesses. The common pattern is high information volume and repeated questions or tasks—places where AI can answer faster, suggest next steps, or automate routine work safely.

Usually not. We design systems your existing technical team can operate using dashboards, configuration, and simple data workflows. Routine tasks include monitoring metrics, reviewing flagged cases, and updating content or prompts. For major changes—new use cases, architectures, or models—you can engage us again or gradually build deeper in‑house AI capability as value grows.

What our customers think

Our clients trust us because we treat their products like our own. We focus on their business goals, building solutions that truly meet their needs — not just delivering features.

Lachlan Vidler
We were impressed with their deep thinking and ability to take ideas from people with non-software backgrounds and convert them into deliverable software products.
Jun 2025
Lucas Cox
Lucas Cox
I'm most impressed with StepInsight's passion, commitment, and flexibility.
Sept 2024
Dan Novick
Dan Novick
StepInsight work details and personal approach stood out.
Feb 2024
Audrey Bailly
Trust them; they know what they're doing and want the best outcome for their clients.
Jan 2023

Ready to start your project?

Let's talk custom software and build something remarkable together.